Refund and Returns Policy
Because Ivera Labs supplies research-use-only materials, returns are limited to protect product integrity, chain of custody, and quality control.
Order Cancellations
Orders may be canceled before payment is confirmed or before fulfillment begins. Once an order has been processed, packed, or shipped, cancellation may not be available.
Returns
Due to the nature of research materials, we generally do not accept returns of opened, shipped, temperature-sensitive, or controlled-handling products.
Do not return any product without written authorization from Ivera Labs. Unauthorized returns may be refused and may not be eligible for refund or credit.
Because product handling, storage, and preparation conditions are outside our control after delivery, Ivera Labs cannot guarantee results after a product has been opened, handled, prepared, reconstituted, diluted, mixed, or otherwise altered.
Issues related to solubility, preparation, or handling must be reported before the product is altered whenever possible.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, contact us promptly with:
- Order number
- Description of the issue
- Photos of the package, label, packing materials, and product where applicable
We will review the issue and may offer replacement, store credit, refund, or another resolution at our discretion.
Refund Timing
Approved refunds are processed after review. Timing may vary depending on the payment method and banking or network processing times.
Manual payment methods may require additional verification before a refund can be completed.
Non-Refundable Situations
Refunds may be denied for:
- Incorrect shipping information provided by the customer
- Refused or abandoned deliveries
- Unauthorized returns
- Products opened, handled, altered, or stored improperly
- Delays caused by carriers or events outside our control
- Customer use inconsistent with research-use-only terms