Privacy Policy

Ivera Labs respects customer privacy and collects only the information reasonably needed to operate the website, review orders, process payments, ship products, communicate with customers, and meet business or legal obligations.

Information We Collect

We may collect information such as:

Name
Email address
Billing and shipping address
Phone number when provided
Order details
Payment confirmation details for manual payment review
Website usage information, such as browser type, device information, and pages visited

How We Use Information

We use customer information to:

Review, process, and fulfill orders
Communicate about orders and payment instructions
Provide customer support
Maintain business records
Improve the website and customer experience
Prevent fraud, abuse, or unauthorized activity
Comply with applicable laws, regulations, or lawful requests

Manual Payments

When manual payment methods are used, we may collect or review payment confirmation details necessary to match payment to an order. Do not send sensitive financial information unless specifically requested through an approved communication channel.

Sharing Information

We may share limited information with service providers that help us operate the website, process orders, ship products, maintain records, or provide technical support.

We do not sell customer personal information.

We may disclose information when required by law, regulation, legal process, or to protect our rights, customers, business, or website.

Data Security

We use reasonable administrative, technical, and organizational measures to protect information. No website, email system, or internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Analytics

The website may use cookies or similar technologies to support site functionality, remember preferences, improve performance, and understand website usage.

Customer Choices

You may contact us to request access, correction, or deletion of personal information where applicable. Some information may need to be retained for order records, fraud prevention, tax, accounting, legal, or compliance purposes.

Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.